Frequently Asked Questions

Everything you need to know about JOOLA USA products and services.

How long does shipping take for table tennis tables?

Due to their size, tables are shipped via freight and typically arrive within 7-10 business days. You will be contacted by the carrier to schedule a specific delivery window.

What is your return policy for paddles and equipment?

We offer a 30-day return policy on most items. Products must be in their original, unused condition and include all original packaging to qualify for a full refund.

Do JOOLA paddles come with a warranty?

Yes, all JOOLA paddles are covered by a 6-month limited warranty against manufacturer defects from the date of purchase.

Can I track my order once it has been placed?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I choose the right paddle for my skill level?

We provide a detailed performance rating (Speed, Spin, and Control) for every paddle. Beginners should look for higher control ratings, while advanced players often prefer paddles with higher speed and spin ratings.