Returns & Exchanges

At JOOLA USA, we want you to be fully satisfied with your table tennis equipment; if you are not, we offer a 30-day window for returns on items in new, unused condition with original packaging. Please note that personalized items and professional rackets assembled by our team are final sale and cannot be returned.

1

Initiate Your Request

Visit our online Returns Portal or contact our customer support team with your order number and email address to begin the return authorization process.

2

Prepare the Package

Securely pack the unused items in their original manufacturer packaging, ensuring all protective films, accessories, and manuals are included to avoid restocking fees.

3

Ship to JOOLA

Print your prepaid shipping label (if eligible) or use your preferred carrier to send the package to our distribution center, keeping a copy of the tracking number for your records.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing